an Accurate knowledge Base is necessary
81% of your customers check the knowledge base before submitting a ticket. By having an updated knowledge base you can reduce support tickets and calls.
Update
Ariglad AI identifies existing knowledge gaps in articles and uses information provided in support tickets to suggest improvements
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create
Ariglad automatically creates new articles for your knowledge base when customers ask about topics that don't have existing articles.
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Merge
After identifying duplicate articles, Ariglad merges them into one so your knowledge base stays lean and easy to navigate