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an Accurate knowledge Base is necessary
81% of your customers check the knowledge base before submitting a ticket. By having an updated knowledge base you can reduce support tickets and calls.
Ariglad AI identifies existing knowledge gaps in articles and uses information provided in support tickets to suggest improvements
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Ariglad automatically creates new articles for your knowledge base when customers ask about topics that don't have existing articles.
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After identifying duplicate articles, Ariglad merges them into one so your knowledge base stays lean and easy to navigate
The use of AI tools
By having an updated knowledge base your clients are able to benefit from new and exciting AI tools.
For large knowledge bases, Ariglad keeps content up-to-date. It also simplifies navigation by merging duplicates.
Ariglad helps build a knowledge base by analyzing customer questions and organizing info from support tickets, release notes, and more.
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Ariglad's AI-powered knowledge base has been game-changer for our business. It automatically updates and creates articles by analyzing support tickets, ensuring our information is always relevant and up-to-date. This has drastically reduced the workload on our support team and our clients are blown away! The seamless integration with our existing tools has made the transition smooth and effortless. Highly recommend for any business looking to enhance their support operations.
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