By analyzing your support tickets, release notes, etc. Ariglad identifies where your knowledge base needs improvement and fills those gaps for you.
81% of your customers check the knowledge base before submitting a ticket. By having an updated knowledge base you can reduce support tickets and calls.
Ariglad AI identifies existing knowledge gaps in articles and uses information provided in support tickets to suggest improvements
Ariglad automatically creates new articles for your knowledge base when customers ask about topics that don't have existing articles.
After identifying duplicate articles, Ariglad merges them into one so your knowledge base stays lean and easy to navigate
It’s constantly learning from real-life interactions, which ensures that our knowledge base is always up to date with minimal human oversight."
Whether you have a knowledge base that needs some maintaining or don't have one at all, we have your back.
For large knowledge bases, Ariglad keeps content up-to-date by revising and adding articles as your product evolves. It also simplifies navigation by merging duplicates, ensuring your knowledge base stays efficient and easy to manage.
Ariglad helps build a knowledge base by analyzing customer questions and organizing info from support tickets, release notes, and Slack. It adapts to your brand's voice, ensuring a clear, user-friendly resource that answers common queries.
Clients are likely creating support tickets because yours is outdated
We get it, it's hard to keep all your articles up-to-date when your product and company is always changing. Ariglad puts it on auto-pilot.
Stop sorting through endless articles and data that needs updating
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