Picture this: You're scrolling through your company's knowledge base, and BAM! You stumble upon a dusty old PDF sporting your logo from 2017. Cue the internal cringe and panicked thoughts, "Oh no, please tell me no customers have seen this!" An outdated knowledge base can undermine your brand's credibility and frustrate both employees and customers. Keeping your resources current is essential for maintaining a professional image and providing accurate information.

You’re losing customers if your knowledge base isn’t updated

According to a Zendesk study, 50% of customers are exhausted and stressed after interacting with support. 81% of them look for answers in your knowledge base first - so when they can’t find them, it risks your NPS scores. 78% of them won’t buy again after a negative service experience.

How to you keep your knowledge base updated

In almost every case, the only way to keep your knowledge base 100% up to date is consistent diligence - your team will need to be actively writing new content and removing outdated info to keep up with changes in your product. Many companies will need to hire someone to at least do this part time to ensure this doesn’t fall by the wayside when other priorities come up.

Really? Does it take that much work?

Imagine your knowledge base as a garden. Sounds lovely, right? Now imagine that garden is the size of Central Park, and you're the only gardener. No matter how diligent you are, some weeds (i.e., outdated content) will always sneak through. Traditionally, keeping content fresh and relevant has required an endless supply of time and energy.
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Enter Ariglad, an AI-powered solution that's changing the game in knowledge management. In this post, you'll learn how Ariglad ensures your knowledge base stays up-to-date automatically, so customers and employees always have fresh content at their fingertips.

Why Keeping Your Knowledge Base Updated is Usually a Pain

Consider all the places your company stores its knowledge. It probably looks like a digital version of your grandma's attic. Marketing's whipping up blog posts while IT's coding away in their own corner. The result? A smorgasbord of mismatched information that would make any librarian weep. It's no wonder things get outdated!

And let's be real – finding a knowledge management guru capable of taking it all on alone would be harder than finding a needle in a haystack. It's simply unrealistic to expect one person to play detective across your entire tech stack.
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Enter Ariglad: Your Knowledge Base Superhero

So, here's where Ariglad swoops in to save your content. It's not just another knowledge base – it's an AI-powered sidekick that's got your back. Here's how it's changing the game:

1. It's Always on the Job Ariglad doesn't need breaks or vacation days. It's constantly analyzing your support tickets, automatically updating and creating articles. It's like having a tireless, coffee-fueled intern who actually knows what they're doing. (Minus the coffee jitters and potential workplace violations).
2. Seamless Integration Remember that tech stack we talked about? Ariglad plays nice with all your existing tools. No need to upend your whole system – it just slots right in.
3. Support Team Savior Your support team can finally focus on what they do best – being awesome to customers. Ariglad takes care of the mundane content updates, keeping your knowledge base fresh without anyone breaking a sweat.
4. Keeps Customers Happy When customers find up-to-date, relevant info, they're happy. And happy customers mean less stress and workload for your support team.

Is It Time for a Knowledge Base Glow-Up?

If you're still updating your knowledge base manually (and let's be honest, probably forgetting half the time), it might be time to join the 21st century. Ariglad isn't just a fancy knowledge base tool – it's a dynamic, AI-powered system that evolves faster than your customers can come up with new questions.
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Ariglad seamlessly integrates with popular tools like Zendesk and Front, revolutionizing how your company manages knowledge. It automatically updates existing articles and creates new ones based on real-time interactions and data from these platforms and others. By analyzing customer inquiries, support tickets, product release notes and internal communications, Ariglad identifies knowledge gaps and outdated information. It then generates or updates relevant articles, ensuring your knowledge base always reflects the most current and accurate information. This automation not only saves time but also dramatically improves the accuracy and relevance of your company's knowledge resources.

So, if you're tired of playing catch-up with outdated content, consider giving Ariglad a try. Your support team will thank you, your customers will love you, and you might even start looking forward to knowledge management.

Remember, in today's fast-paced business world, staying current isn't just nice – it's necessary. And with Ariglad, you're not just keeping up; you're staying ahead of the game. How's that for turning your knowledge base horror story into a success story? 

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